Introduction
Welcome to Servitech Machinery Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.servitechbd.com or engage with our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the website includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you:
- Register for an account
- Make a purchase or request a quote
- Fill out a contact form
- Subscribe to our newsletter
- Participate in surveys or promotions
Derivative Data
Information our servers automatically collect when you access the website, such as:
- Your IP address
- Browser type and version
- Operating system
- Access times and dates
- Pages viewed
- Referring website addresses
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the website from a mobile device.
Business Information
For B2B transactions, we may collect:
- Company name and registration details
- Business address and contact information
- Tax identification numbers
- Purchase orders and transaction history
- Technical specifications and requirements
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:
Process Transactions
Process your orders, quotes, and payments efficiently
Customer Support
Respond to inquiries and provide customer service
Communications
Send administrative information, updates, and newsletters
Analytics
Analyze usage to improve our services and website
Marketing
Deliver targeted advertising and promotional offers
Security
Prevent fraudulent transactions and protect users
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including:
- Payment processing
- Data analysis
- Email delivery
- Hosting services
- Customer service
- Marketing assistance
Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Our Security Measures Include:
SSL Encryption
Secure Socket Layer (SSL) technology for data transmission
Secure Servers
Data stored on secure servers with restricted access
Access Controls
Limited employee access to personal information
Regular Updates
Regular security audits and system updates
Your Rights and Choices
You have certain rights regarding your personal information. You may:
Access Your Data
Request access to the personal information we hold about you
Correct Your Data
Request correction of inaccurate or incomplete information
Delete Your Data
Request deletion of your personal information
Opt-Out
Unsubscribe from marketing communications at any time
Data Portability
Request a copy of your data in a portable format
Object to Processing
Object to certain processing of your personal information
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: sales@servitechbd.com
- Phone: +8801833331765
We will respond to your request within 30 days.
Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience.
What Are Cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.
Types of Cookies We Use:
Managing Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Servitech Machinery Ltd.
House 32, Level 3, Road 3
Sector 11 Uttara Model Town
Dhaka-1230, Bangladesh
Tel: +88 02 8991459
Mobile: +8801833331765
sales@servitechbd.com
www.servitechbd.com
Response Time: We aim to respond to all privacy inquiries within 30 days.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.